Complete WhatsApp Order Journey
From Customer Greeting to Kitchen Expeditor to Ready for Pickup
Customer Names & Greets
The customer scans the table/flyer QR code or taps your WhatsApp link. They provide their name first. Ordera Bot immediately greets them personally: "Hi [Name]! How are you today? Welcome to our restaurant!" and serves the interactive live digital food menu instantly.
Chooses Menu & Modifiers
The guest selects their desired food dishes (e.g. 2x Chicken Kottu, extra cheese, spicy gravy). Ordera Bot validates pricing, calculates subtotal, taxes, and automatically checks inventory availability.
Flexible Item Update or Lock-In
Before placing the ticket, the AI explicitly asks the customer if they wish to add items, modify spice levels, delete anything, or confirm. Once the guest confirms, the ticket is finalized with an automated itemized summary receipt.
Instant Manager Approval & Sync
The moment the customer confirms, the order is dispatched in real-time to the manager's terminal/WhatsApp dashboard. The manager verifies special requests and instantly routes the ticket to the kitchen station.
Kitchen Reads & Hits 'Ready'
The kitchen crew receives the digital KOT on their kitchen display device. Once the food is cooked and plated, the chef simply taps the 'Food Ready' button on their screen.
Guest Alerted to Pickup
The instant the kitchen marks the dish as ready, the Ordera Bot AI API fires an immediate WhatsApp notification directly to the customer: "Nuwan, your piping hot food is ready! Please come and pick it up from Counter A."
Ecosystem Pillars
Language Roadmap
Full Sinhala and Tamil dialect NLP model coming early 2027. English and Romanized Singlish/Tanglish active right now.
Zero Friction KDS
Direct touch integration for kitchen tablets and chef expeditor screens with sub-second websocket sync.
Zero Lost Orders
Dual redundancy buffer ensures every order is acknowledged, verified, printed, and recorded with zero manual error.